support

FAQ


About us:

What does OneRay Capital do?

This is an investment platform where everyone can start earning without any experience and special training. By transferring your funds in trust to One Ray Capital’s specialists, you can safely start earning money in the financial markets even without direct participation in the trading process.

How many traders are there in the company?

The OneRay Capital team consists of 18 traders who daily trade on the international market. The staff headquarters increases as necessary, investment in our investment program stimulates the growth in the number of traders. In our work, we use the latest technologies in the field of technical analysis, and our analysts check the news every minute for the presence of factors affecting the market.

What assets do we work with?

The vast majority of One Ray traders work with assets such as:
- Currency (US dollar, Euro, British pound sterling, Russian ruble and others).
- Cryptocurrencies (Bitcoin, Altcoin and others).
- Securities (stocks, bonds, bills, bank certificates).
- Futures (deliverable, settlement).
- Options (in currencies, securities).
- Indices (Dow Jones, MICEX, RTS and others).
- Precious metals (gold, silver, platinum).

Can there be a loss from this type of earnings in the company?

We have 18 experienced traders trading daily, which minimizes losses. If at the end of the session one trader worked to zero or minus, other traders block this drawdown with their profit. Technical analysis of the market is a true and proven strategy, in which the professional almost never goes into the red, and although there are unprofitable transactions, there are always more profitable ones. Surplus profits are accumulated to cover force majeure and unforeseen situations, which allows the company to fulfill its obligations to all partners.

Does the company have enough resources to provide an increasing number of partners?

We are constantly increasing the staff as needed, and investment growth, which allows us to build long-term and stable trading on exchanges.

What security measures do we use to protect personal data?

For reliable storage of personal data of customers and their protection, the company uses SSL encryption, protection against DDoS attacks, Google authernticator, as well as a personal password. The combination of these security systems guarantees the complete confidentiality of your personal information on oneray.capital. We urge you not to transfer personal data to third parties.

Registration:

How to become an investor in the OneRay Capital project?

In order to become an investor in OneRay Capital, you need to go through the registration procedure. To do this, click on “Registration” in the upper right corner, then fill in all the necessary fields and check the “I’m familiar with the rules” box, thereby giving consent and concluding a partnership agreement with the company. (in the offer we add that the account is available to persons who have reached the age of majority)

Is registration on the site free?

Yes, registration is free.

How many accounts can I create?

For profit, each investor has the right to issue only one account. Registration of multi-accounts from one IP according to the rules of the company is allowed, only by prior agreement with the project administration. Otherwise, funds for such accounts are subject to freezing, and accounts are blocked.

Can't register?

First, make sure that all fields are filled in correctly. If an error still occurs, contact the support service on the site and our consultants will help you

My account:

How to enter your personal account?

To enter your personal account, click on the “Login” button. To enter, you must enter the username and password that you specified during registration. After clicking, you will be automatically redirected to your personal account. If you have not registered yet, then you should go through the registration procedure.

I forgot my password from my account, what should I do?

Use the password recovery function. The new password will come to the email specified during registration with detailed instructions. For successful password recovery, follow all the necessary points.

Can I change my wallet details?

Yes, you can do this in your account by clicking on the "Details" tab and entering new data in front of the payment system.

Can I change the email address after registration?

This function is not implemented by default, since email is an important element in identifying an investor. Under certain circumstances, email changes are real, for this, contact support.

Deposits:

How to open a deposit?

To create a deposit, you first need to open an investment account. After successfully completing the procedure for creating a personal account, you can open a deposit using any available payment system. To do this, go to the “Deposit” tab in your personal account, select the currency, method and amount of investment. After replenishing the balance, the system will automatically begin to accrue profit to your account according to the tariff plan. If you have difficulty creating a deposit, contact support.

What payment systems are available for opening a deposit?

To open a deposit in rubles you can use the following payment systems: Visa / MasterCard / MIR, QIWI, Yandex Money, Advcash, Payeer. To open a deposit in dollars: Perfect Money, Advcash, Payeer, Bitcoin

Is a commission charged when opening a deposit?

When replenishing, we do not charge any additional fees, but it can be charged by the payment system that you use, if any.

How many deposits can I open?

Our investors have the opportunity to open two deposits: one in US dollars (USD) and one in rubles (RUB). The following investments will be added to the existing deposit, affecting the amount of daily profit.

Can I increase my current deposit?

Yes of course. Each investor has the opportunity to replenish the deposit by adding funds to it at any convenient time using any available payment system or from the internal balance. At the same time, the amount of daily charges automatically increases. Also, after passing the threshold of the maximum amount for the tariff, the system will automatically transfer your balance to the next tariff plan.

Is it possible to reinvest earned funds or open a new deposit on them?

Yes. You can add all earned funds to an active deposit or create a new one.

What is the minimum investment amount?

The minimum deposit is $ 5 or 300 rubles.

How often will profits be accrued?

Profit is accrued daily every 24 hours from the moment of opening the deposit.

What is the validity term of deposits?

Term deposits are unlimited.

Withdrawals:

When can I withdraw my profit?

Withdrawal of funds is available at any time convenient for you, immediately after crediting the profit to the balance in your account.

How to withdraw your profit?

In your account, go to the WITHDRAWAL section - specify the withdrawal currency; - choose a payment system; - indicate the amount. Withdrawals are made automatically. Crediting to the selected wallet will be made within 1-3 minutes. Wallets for withdrawal are indicated in the PAYMENT DETAILS section. If the funds have not been credited within 15 minutes, then first of all check the correctness of the wallet number indicated by you. If the wallet is correct, then contact support.

Is there a minimum and maximum amount for withdrawal?

Yes, the minimum withdrawal amount is 100 rubles. The maximum withdrawal amount for Visa / MasterCard / MIR is 100,000 rubles, Yandex Money is 15,000 rubles, QIWI is 15,000 rubles, Payeer, AdvCash, Perfect Money is $ 1,000 per transaction. The number of transactions is unlimited.

Is there a commission to withdraw funds?

Yes, there is a commission for withdrawal and can range from 0 to 5 percent, depending on the chosen payment system.

What payment systems are available for withdrawing profits?

To withdraw funds in rubles: Visa / MasterCard / MIR, Yandex Money, QIWI, Payeer, Advcash. To withdraw funds in USD, you can use the following payment systems: Perfect Money, Payeer, Advcash, Bitcoin.

Is it possible to open a deposit in one payment system and withdraw profit to the wallet of another payment system?

Yes. Withdrawal of funds can be made to any payment system, the wallet number of which is added to the details.

For partners:

What does the affiliate program give and why participate in it?

Participation in the affiliate program will allow you to start earning and receive up to 3 levels of the referral system from deposits invited by you investors. This type of earnings acts as a passive income. To participate, you need to make a deposit, invite new investors who will open a deposit using your referral link. Referral link can be found in your account in the “REFERENCE SYSTEM” tab

How much can I get from affiliate rewards?

The reward depends on the level of the referral in the system. There are 3 levels of accrual: the first level - 5% of the deposit, the second level - 3% of the deposit and the third level - 1% of the deposit.

Are there any restrictions on the number of invited members?

At One Ray Capital, we strive to develop our company with all our strength and welcome the involvement of new partners. There are no restrictions on the number of invited participants.

Can I get my affiliate reward if I do not have an active deposit?

Not. A referral web link becomes active only after the opening of the first deposit. If you have not opened a deposit and invite a partner without having an active deposit, then your referral bonus burns out. The bonus will not be credited to your account, even if you then replenish the deposit.


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